EXCHANGE AND RETURN POLICY
Exchange Policy
At Nanci Beauty, customer satisfaction is our priority.
Products may be exchanged within 7 days of receiving the order, provided they are unused, unopened, and in their original packaging.
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery and provide clear photos of the item.
Exchange requests are subject to product availability and approval after inspection.
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Refund Policy
Customers may request a return within 7 days of receiving their order.
To be eligible for a return, products must be unused, unopened, and in their original packaging.
Due to hygiene and safety reasons, opened or used skincare products cannot be returned.
Once the returned item has been received and inspected, customers will be notified of the return status.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.
For any questions regarding returns, please contact our customer support team through the contact information available on our website.